This notice was last updated on 12 July 2025.​

Summary

This policy outlines how we manage bookings, cancellations, and participant safety across our events.

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Introduction

These Event Terms and Conditions govern your registration for, and participation in, our support groups, social groups, workshops, conferences, and seminars. They cover important details regarding registration, fees, refunds, complaints, and cancellations.

 

Definitions

• Event: Refers to an event offered by The Echo Society, including support groups/social groups, workshops, conferences, and seminars.

• Event duration: The duration of an event, the dates of which shall be notified to the participant by The Echo Society.

• Participant: A person intending to register for or attend an event, support group/social group, workshop, conference, or seminar organised by The Echo Society.

• Fees: The registration, booking fees, and all other expenses relating to an event, payable by the participant to The Echo Society.

• The Echo Society: Registered Address - 71–75 Shelton Street Covent Garden London WC2H 9JQ.

• Online Payment Process: The process of booking and payment for an event online through this website.

• Terms and Conditions: The Terms and Conditions for an event and Fee payment for participants on an event (this document).

 

The Contract

Some events require a registration and payment process, while others involve an intake process to assess suitability. Please read the event description carefully to understand which applies.

After booking an event, you will receive an email acknowledging that your payment has been received and processed. The contract between us will only be formed when you receive an acknowledgement and confirmation via email from The Echo Society.

In the case of an event that requires an intake process rather than registrations, the payment of any sums intended to be in respect of Fees by or on behalf of the participant does not in itself indicate the existence of a contract between The Echo Society and the Participant. In that case, the contract shall only come into being when The Echo Society has issued notification of acceptance via email of the participant to an event.

Payment of fees by a person or organisation other than the Participant does not constitute a contract for the provision of an event between such person or organisation and The Echo Society.​

 

Fees and Payment

• If you wish and you accept these Terms and Conditions, you (or a third party paying fees on your behalf) may pay the fees now, within this website, by following the payment process. By registering for an event, applicants are deemed to have accepted the Terms and Conditions.

• It is the Participant’s responsibility to ensure that The Echo Society’s fees in respect of the event (as stated on the website and in other workshop publicity) and all other fees and expenses relating to the event (some of which may be subject to a separate agreement) are paid by the deadline notified. The Echo Society reserves the right to refuse a place to any Participant who has not paid all Fees in full before the event starts.

• Any information displayed during the Online Payment Process in respect of the amount of Fees due from the Participant is the definitive Fee at the time of booking.

• All payments must be made in GB Pounds Sterling. Any currency conversion costs or other charges incurred in making the payment or in processing a refund shall be borne by the Participant or the third party making payment, and shall not be deductible from the Fees due to The Echo Society.

 

Cancellations and Refunds

Cancellations by you within fourteen days

 

• You have the right to cancel any contract for the provision of a place on an event at any time within fourteen days, beginning on the day you have received the acknowledgement email. In each case, you will receive a full refund of the price paid for an event.

• If you purchase a place on an event that begins within the statutory 14-day cancellation period, you acknowledge and agree that you expressly request the immediate commencement of the service and therefore waive your right to cancel and receive a refund once the service has begun or been fully performed.

• Once the event has taken place or been completed, you do not have a right to cancel even if this is within fourteen days of the date of the contract.

• To cancel a booking, please inform us by email at: counselling@theechosociety.org.uk.

 

Cancellation by you after fourteen days

• If you cancel your place on an event after the fourteen-day period, refunds are not guaranteed. However, we will consider exceptional circumstances with care. Where a refund is granted, a 50% administration fee may apply.

• In exceptional circumstances, you may be able to transfer your place to a different event, subject to any administration fees. Registration fees already paid can be transferred to the new event, and any outstanding balance must be paid in full before the participant can be registered on the new event. No refund will be given if the cost of the new event is less than the cost of the original event.

• To cancel a contract after fourteen days, or request a transfer to another event, please inform us by email to: counselling@theechosociety.org.uk, explaining your reason for requesting the cancellation, details of the event you are cancelling from, and your booking reference.

 

Cancellation by us

• We will make all reasonable efforts to deliver an event as outlined on this website and in any brochure. However, we reserve the right to:

  • Make reasonable adjustments to the timetable, location, or Speaker/Facilitator specified for an event.

  • Make reasonable amendments to the content and syllabus of an event when necessary.​

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• We reserve the right to cancel any event by giving you notice via email at any time before the event is due to start. We will refund all fees paid by you and will endeavour to offer a transfer to another event as an alternative, subject to payment or refund of any difference in purchase price.

• The Echo Society's maximum liability will be limited to a refund of received fees for the cancelled event. For partial cancellation of an event, such refunds will be made on a proportionate basis. The Echo Society will not accept liability for any costs or losses incurred by Participants or organisations which are claimed to have arisen through an event cancellation, other than for those stated here. You are strongly advised to take out insurance against cancellation of any event if your travel costs are likely to be substantial.

 

Specific Information

Counselling Service

• A 48-hour cancellation notice policy applies to all appointments. A full session’s fee will be charged for any missed or last-minute cancellations.

• For more details, please refer to our counselling service web page by clicking here.

 

Workshops, Conferences, and Seminars

• Speaker/Facilitator line-ups may change due to unforeseen circumstances such as sudden illness, family emergencies, travel delays, etc. If these changes are made prior to an event, registrants will be notified via confirmation email, reminder email, and alerts on the webpage. If these changes are made last minute, during the event, an announcement will be made.

 

Transfers

• Your place for an event, workshop, conference, or seminar may be transferred to another person at any time free of charge, as long as you let us know as soon as possible and you provide us with contact details for the substitute person so that we can send them booking and venue details.

• You may use your transfer to attend any support group within 12 months of the original day. If you transfer to a day in the next calendar year which has an increased price, you may need to pay the difference. We reserve the right to decline your request to transfer to a support group that is already or nearly full.

• If you later cancel a transferred place, you are not eligible for a refund. You can instead opt to transfer for a second time. You cannot transfer a place more than twice.

 

Dietary Requirements

• We do our best to accommodate dietary needs such as gluten, dairy, and nut intolerances whenever possible at our events. Please notify us one month in advance of the event date. Our venues need adequate time to place orders with their distributors. Please note, although we do our best to accommodate dietary needs, some venues do not provide adequate options and do not allow us to bring in our own food and beverages. Unfortunately, even requests placed one month in advance cannot be guaranteed. You are welcome to bring in your own food and beverages to all of our event locations.

 

Certificates

• Certificates are provided for volunteers, counsellors attending the 3 months in-house training, Working with Narcissistic Abuse, a Psycho-educational approach towards recovery, and mental health practitioners attending the one-day training workshops, Recognising and Responding to adults impacted by Narcissistic Abuse.

• Certificates are intended for continuing personal development purposes and are free of charge. Your name will appear exactly as provided during registration. Please double-check your spelling and include your professional name. A £15.00 administration fee will apply for reprinted or posted certificates.

• If you require your certificate in an alternative format, please let us know during registration. We’ll do our best to accommodate your needs.

 

Security

• All payment details which are entered through our payment gateway are encrypted when the Participant, or third party making payment, enters them. This site is SSL secure and uses 128-bit encryption to offer secure communications by encrypting all data to and from the site.

• The Echo Society shall not be liable for any failure by the Participant or third party making payment of Fees to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during the Online Payment process or in respect of any omission to provide accurate information in the course of the Online Payment Process.

• Please refer to our privacy notice for more details on how we protect your information.

 

Comments, Compliments, Complaints

• If you have any comments, compliments, or complaints regarding your booking/payment, experience as a Participant, or other matters related to your experiences with The Echo Society, please complete our online service feedback form, and a member of the team will be in contact with you within 10 working days.

 

Acceptable Behaviour

• In the interests of all event participants, organisers/facilitators reserve the right to enforce the removal of any Participant from an event whose behaviour or demeanour is, in their view, considered unacceptable.

• The Echo Society has a zero tolerance for any violent, threatening, intimidating, and abusive behaviour, and reserves the right to refuse entry into future events at The Echo Society’s absolute discretion.

For more on how we protect participants and the team, please see our [Safeguarding Adults At Risk Policy].

 

Review of this Terms and Conditions Policy

• We may update this Terms and Conditions notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

• If you have any question regarding our Terms and Conditions policy, please contact us by clicking here.

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