Policies and Procedures

We are committed to providing ethical, transparent, and professional counselling services. Our policies, procedures, and organisational standards explain how we work, how we protect your information, and the principles that guide our practice.

Echo also maintains an internal Operational Framework that supports consistent, ethical, and relational practice across our counselling service.

Together, our public policies and internal Operational Framework help ensure our counselling services are delivered consistently, responsibly, and in line with our organisational values.

Client & Data Policies

Short Privacy Summary A simple overview of how Echo and your counsellor use your information. (Start here.)
Why You May Receive More Than One Privacy Notice Explains why Echo and your counsellor each have their own privacy notice, and why you may receive both.
Echo Privacy Notice Details how Echo collects, uses, stores, and protects service‑level information, including your rights under UK GDPR.
Counselling & Therapeutic Records Privacy Notice Explains how your Associate Counsellor handles clinical notes, therapeutic records, and clinical data rights.
Data Retention & Disposal Policy Explains how long Echo keeps different types of information and how it is securely disposed of.
Cookies Policy Explains how our website uses cookies and how you can manage your preferences.
Website Terms and Conditions These outline the legal terms governing your use of our website.
Your Data Rights Explains your rights under UK GDPR, including how to request access to information held about you and who to contact depending on the type of information requested.

Counselling Service Policies

Clinical Records, Legal Requests & Professional Boundaries Policy Explains how Echo and its Associate Counsellors handle clinical records, legal requests, court‑related matters, and session recording.
Complaints Policy & Procedures Details our process for handling feedback and formal complaints.
Safeguarding Vulnerable Adults At Risk Policy Our commitment and procedures for protecting vulnerable adults from harm.
Client Agreement Sets out the terms of the counselling relationship.

A universal Echo Client Agreement is currently in development and will be published here once complete.

Professional Standards

Accessibility Policy This outlines our commitment to ensuring our website and services are accessible to all individuals, including those with disabilities.
Equality and Diversity Policy Our commitment to fair and equal treatment for all individuals.
Editorial Standards & Content Development Explains how Echo develops, reviews, and maintains all published content on our website, including our editorial principles, human oversight, and the responsible use of digital tools, including accessibility and assistive technologies and, where appropriate, AI.
Event Terms and Conditions For participation in our workshops and training events.
Relational Harm Framework Echo’s professional understanding of relational harm, including narcissistic abuse, coercive control, and other patterns of emotional and psychological harm. It supports consistent, trauma‑informed practice across the organisation and sits alongside our statutory policies as part of our professional standards.

Media & Branding

Logo Request Form Request permission to use our logo, website link, or description.