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General Service Feedback form 

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Thank you for taking the time to share your experience with us. This form is anonymous and confidential — please don’t include your name or any identifying information. Your honest reflections help us improve and refine all our services and ensure we remain attuned to the needs of our community.


Part 1: Service Information

Which service did you engage with?

Part 2: Quality of Service

(1 = Strongly Disagree / Very Poor, 5 = Strongly Agree / Excellent)

It was easy to access the service
The purpose of the service was clearly explained
The Echo Society team (e.g., admin, volunteers, counselling team) were professional and respectful.
My questions or concerns were addressed effectively
The overall quality of the service met my expectations

Part 3: Outcome and Recommendation

To what extent did the service meet your needs?
1 – Not at all
2
3
4
5 – Completely
How likely are you to use this service again?
1 – Very Unlikely
2
3
4
5 – Very Likely
Would you recommend our services to others?
Yes
No
Maybe

Part 4: Comments and Suggestions


Part 5: Optional Testimonial


If you’d like to share a few words for others considering support, you’re welcome to do so below. Please do not include any identifying information. If featured on our website, we will identify it as being from a “Client” along with the date.


The Echo Society (limited by guarantee).

Registered Company Number: 10330786.

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 Registered Address:

71–75 Shelton Street

Covent Garden London WC2H 9JQ

© 2025 The Echo Society. All rights reserved.

 Our Policies & Procedures: Access our comprehensive policies and procedures for more detailed information.

View Our Full Policies & Procedures

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